Dynamics 365 gives businesses a boost with new AI and mixed reality apps

With its focus on the enterprise segment and client relationship management, Dynamics 365 isn't ever the about glamorous Microsoft offer to talk about. But the company is looking to spice things upwardly today with the announcement of some interesting new AI and Windows Mixed Reality integrations coming to the suite of tools.

Showtime up, Microsoft is teasing the "coming availability" of a new suite of AI applications for Dynamics 365 that volition focus on streamlining the data organizations take access to and serving it up at the right times for everyone from marketers to client service representatives. For sales teams, for instance, Microsoft says information technology is leveraging AI to help salespeople in using their time more effectively, provide answers for the virtually mutual questions on sales performance, and clarify the sales pipeline.

Similarly, the AI integration volition be able to employ natural language recognition to aid customer service reps in speedily finding the information they need to help customers. The tech tin can even exist used to enlist a team of virtual agents to lower support costs, Microsoft says.

Dynamics 365 and mixed reality

Dynamics 365 is likewise taking a step into the virtual globe. Microsoft today offered some other await at Remote Help and Layout, 2 mixed reality applications that it first showed off at Build 2022 and launched into preview before this year.

The goal with both apps is to merge virtual reality with the real earth to assist workers go more washed more efficiently. Dynamics 365 Remote Assist, for instance, tin can be used by workers to dial in help from a technician from anywhere in the world. Viewed on the HoloLens, the worker and the technician can collaborate on solutions to problems, pointing out areas of focus with virtual ink and sharing documents overlaid on the real earth.

Dynamics 365 Layout, meanwhile, operates as a virtual blueprint studio to bring designs to life in the globe around y'all. You tin utilize the app to lay holograms of 3D objects over the space effectually yous at real-world scale, helping to design room layouts and more.

Neither AI nor mixed reality are new ventures for Microsoft; the visitor has been putting a lot of resources backside both over the past several years. Merely while the consumer applications of each, such as games and digital assistants, may have more mainstream appeal, gaining traction in enterprise environments with industrial applications volition exist (and already is) and of import path forwards for Microsoft going forward.

The problem for a consumer HoloLens was always the lack of Windows Phone

History catches up

The problem for a consumer HoloLens was always the lack of Windows Telephone

What is the futurity for Microsoft (and Windows) mixed reality? The latest written report from Business concern Insider sheds some light, but this all comes back to one major problem for Microsoft: No mobile Windows Os. But what about a future headset that is deject-based? Some thoughts on what could happen for Microsoft mixed reality.